Global Support Plans
Enhance the onsite support from Rain Bird Services Corporation with the added benefits of a Rain Bird Global Support Plan.
IMPORTANT REMINDER: All callers to 1-866-GSP-XPRT (1-866-477-9778) without a GSP subscription will continue to have the option of obtaining GSP support for an incident fee of $100.00 per incident (Visa or MC only).
Platinum Level Support Plan
Benefits included:
- Software and Hardware Troubleshooting: Toll-Free Support, 8am - 5pm, local business hours,
normal business days. Rain Bird's support engineers are just a toll-free call away to answer
questions and resolve central control issues. - Remote Software Assistance Support: Symantec pcAnywhere® allows support engineers to
remotely access your central control system when issues can not be resolved over the phone. - Discounted Board Exchange:Provides subscribers with the opportunity to obtain selected
replacement hardware at a discounted price - Software Point Releases: Provides subscribers with the newest central control service packs
for your level of service at no extra charge! - Basic Training or On-Site Support Rebates: Rebates are avaialbe for the purchase of training
courses or on-site support by an authorized Rain Bird Service Provider. - Software Enhancements and Major New Releases: Reduces the expense of adding new features
and functions and upgrading your system to the newest bersions of your central control software. - Hareware Loaner Program*: Ensures that if any Rain Bird central control hardware component
covered under the Global Support Plan becomes inoperable, a loaner will be shipped to a
subscriber's site with 3 business days.
* Note: Hardware Loaner Program requires you to obtain a Rain Bird central control installation
verification audit. Platinum and Platinum Plus loaner programs are limited to 5 initial sites
(based on Maxicom2®, CCU's or Site Control (TWI's; LDI's; SDI's). Loaner privileges for additional
sites may be purchased for an additional fee.
Platinum Plus Leve Support Plan
All the feature of the Plantinum Service Plan Plus:
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PC Updrade: Reduces the expense of adding new features and functions and upgrading your
system to the newest bersions of your central control software.